JLog is a specialist logistics company in Cape Town that provides white glove delivery for artwork, designer furniture, antiques, and luxury goods. As the official logistics carrier for the Investec Cape Town Art Fair, we deliver to galleries, collectors, interior designers, and private homes across the Cape Town metro and beyond — treating every item as if it’s irreplaceable, because often it is.

The term “white glove” gets thrown around loosely in the delivery world. Some courier companies use it to mean “we’ll be a bit more careful.” That’s not what it means. Real white glove delivery is a fundamentally different service — and if you’re moving art, high-end furniture, or anything valuable and fragile, it’s the only service that makes sense.

What White Glove Delivery Actually Includes

White glove delivery is a complete, end-to-end handling service. Here’s exactly what you get when you book white glove through JLog:

Collection with care. Our team arrives with the right equipment — moving blankets, foam padding, straps, and a clean, air-ride vehicle (suspension that absorbs vibration). Items are blanket-wrapped on site before being loaded.

Transport in a dedicated vehicle. Your items travel in our own vehicles — not in a shared courier truck with 50 other packages stacked on top. We control the handling at every point. The vehicle is climate-appropriate and equipped with non-slip flooring and tie-down points.

Inside delivery to the room of choice. Standard delivery stops at the front door. White glove means we bring the item inside and carry it to exactly where you want it — upstairs, down a corridor, into a specific room. We wear protective shoe covers and use floor runners to protect wooden floors and tiles.

Professional unpacking. We carefully remove all packaging — blankets, foam, crating material, shrink wrap. For crated items, we open the crate on-site using non-impact tools.

Placement and positioning. For furniture, we position the piece exactly where the client wants it, including assembly if required — attaching legs, connecting components, levelling on uneven surfaces. For artwork, we hang it on the wall at the specified height and position using professional mounting hardware.

Packaging removal. We take all packaging materials — blankets, foam, crate timber, cardboard — away with us. The client is left with just the item, perfectly placed, with no mess to deal with.

Condition documentation. We photograph the item after delivery and placement, confirming it arrived in perfect condition. This closes the chain of custody.

White Glove vs. Standard Delivery: The Real Differences

The price difference between standard and white glove delivery is typically a quoted amount. But the service difference is enormous. Here’s a direct comparison:

For a R500 item from an online store, standard delivery is fine. For a R50,000 painting or a R120,000 dining table, white glove isn’t a luxury — it’s the minimum responsible handling.

Who Uses White Glove Delivery in Cape Town?

JLog’s white glove service is used by a specific set of clients who share one thing in common: they’re moving items where damage isn’t just an inconvenience, it’s a disaster.

Art galleries and artists. Galleries in Woodstock, the V&A Waterfront, and Stellenbosch use JLog for client deliveries after Art Fair sales, exhibition changeovers, and collector purchases. We deliver to private residences, corporate collections, and other galleries. A single painting from the Investec Cape Town Art Fair might sell for R200,000-R2,000,000 — the delivery has to match the value of the work.

Interior designers. Cape Town’s interior design community uses JLog for installing furniture, artwork, and decorative objects in clients’ homes. We work to the designer’s specifications: exact placement, correct hanging heights, coordinated delivery timing. For full-room installations, we can deliver multiple pieces in sequence, allowing the designer to style as we go.

Furniture makers and showrooms. Bespoke furniture studios like James Mudge and smaller independent makers use JLog for final delivery to their clients. After months of work on a custom piece, the last thing a maker wants is for a careless delivery to damage it on the final leg.

Private collectors. Individuals buying art, antiques, or high-end furniture — either locally or arriving from overseas — use white glove delivery for the final mile. This includes items arriving through JLog’s international shipping service as well as local purchases.

Corporate offices and hotels. Companies and hospitality groups installing artwork in offices, hotel lobbies, and restaurants use JLog for professional installation at scale. We’ve installed artwork collections in corporate offices across Cape Town, including multi-floor installations with dozens of pieces.

What It Costs

White glove delivery pricing depends on the number of items, their size and weight, the collection and delivery locations, and any additional services like wall mounting or assembly.

For context: standard courier delivery of a large parcel in Cape Town costs R200-R500, but you get kerbside drop-off, no unpacking, no placement, and shared handling. The R600-R2,000 premium for white glove buys you a fundamentally different — and far safer — experience.

Service Areas

JLog’s white glove delivery operates across the greater Cape Town area and surrounding regions. Our primary service area includes:

• City Bowl & CBD — Gardens, Tamboerskloof, Oranjezicht, De Waterkant, Woodstock, Observatory
• Atlantic Seaboard — Sea Point, Clifton, Camps Bay, Llandudno, Hout Bay
• Southern Suburbs — Constantia, Newlands, Claremont, Bishopscourt, Kenilworth, Tokai, Kalk Bay
• Northern Suburbs — Durbanville, Bellville, Brackenfell, Kraaifontein
• Helderberg — Somerset West, Strand, Gordon’s Bay
• West Coast — Blouberg, Table View, Melkbosstrand, Langebaan

We also deliver to the Cape Winelands (Stellenbosch, Franschhoek, Paarl), the Overberg (Hermanus, Stanford, Greyton, Elgin), and the Garden Route by arrangement. Deliveries outside the Cape Town metro are scheduled on specific days — contact us for availability.

How to Book

Booking white glove delivery with JLog is straightforward:

1. Tell us what you need delivered. Send us the details — item description, dimensions, weight, collection address, and delivery address. Photos help us plan the right vehicle and equipment. Use the quick quote form, email [email protected], or call +27 21 300 6099.

2. We send a quote. You’ll receive an all-inclusive quote within 2 hours during business hours. The quote covers collection, transport, delivery, unpacking, placement, and packaging removal — plus any additional services like wall mounting or assembly.

3. Choose your delivery window. We schedule deliveries in 2-hour windows, Monday to Saturday, between 08:00 and 17:00. We can accommodate specific timing requirements — for example, coordinating with an interior designer’s installation schedule.

4. We handle everything. Our team arrives, collects the item, transports it safely, delivers it inside, unpacks, places or installs it, and removes all packaging. You (or your client) get a delivery confirmation with photos.

White Glove Delivery for International Arrivals

Many of JLog’s white glove deliveries are the final step of an international shipment. A painting ships from London to Cape Town via FedEx, clears customs, and then needs to reach a collector’s home in Constantia — unpacked, mounted on the wall, with the crate taken away.

When you ship through JLog’s international service, white glove delivery in Cape Town is seamlessly integrated. We clear the shipment through customs, collect it from the airport cargo terminal, and deliver it directly to the final address with full white glove service. There’s no need to coordinate with multiple companies — we handle the entire chain.

For items arriving via other carriers or freight forwarders, we also offer standalone white glove delivery. Send us the tracking details and delivery address, and we’ll coordinate collection from the airport or port warehouse.

Why JLog — Not a Moving Company

Moving companies offer “careful handling” and some advertise white glove service. The difference is specialisation. Moving companies move everything — boxes of books, kitchen appliances, mattresses, and yes, sometimes artwork. Their teams are trained to move volume efficiently.

JLog’s team is trained specifically for high-value, fragile items. We handle artwork every week — we know how to carry a 2-metre canvas through a narrow doorway without touching the surface, how to mount a 40kg sculpture on a plinth without scratching the base, and how to navigate a crated dining table up a spiral staircase in a Cape Town Victorian terrace.

Our vehicles are purpose-equipped: non-slip flooring, padded walls, tie-down points at multiple heights, and air-ride suspension. A moving truck has a ramp and a big empty space. The equipment difference matters — especially on Cape Town’s hills and uneven roads.

And we carry full transit insurance on every delivery. If something goes wrong — and in thousands of deliveries, our damage rate is effectively zero — the item is covered for its full value, not a per-kilogram allowance.