JLog is a Cape Town 3PL (third-party logistics provider). We store your stock, pick and pack every order, and ship it the same day from our 1,200 m² warehouse in Woodstock. You keep selling. We handle everything from the shelf to your customer’s door.
Four steps from your first question to your first order out the door. Most of the work is ours.
Use the estimator or the rate card on this page. It takes a minute and uses our real rates.
Your platform, monthly orders and number of products. WhatsApp us or use the form. We reply within 4 business hours.
Deliver to Unit 12C, 10 Railway Street, Woodstock. We count, barcode and shelve it. It is ready to sell within 48 hours of arrival.
Shopify, WooCommerce and Etsy connect for free, with more platforms coming soon. Orders in before 11am leave the same day, with 11 South African couriers or FedEx and DHL.
You don’t pay to get started, and connecting your Shopify, WooCommerce or Etsy store is free.
A quiet month doesn’t cost you a penalty. Your service fee follows the number of orders you actually ship.
Stay because it works, not because you signed. You can leave on 30 days’ notice.
And if we pick an order wrong, we fix it at our cost. Our picking error rate is under 1%.
Set your monthly orders, items per order and pallets. The estimate uses the same rates as our rate card below. No teaser prices.
Instant cost estimate
Estimates based on published VAT-inclusive rates. Every client's mix differs — your confirmed rate may vary.
Three parts: a monthly service fee, a pick-and-pack fee per order, and storage. All prices include VAT. No setup fees, no minimum order volumes, month-to-month with 30 days’ notice.
Standard packing materials are included in the pick-and-pack fee. Shipments over 25 kg move to our wholesale rates.
From 1 October 2026, log in at my.jlog.co.za to see your stock levels, orders and tracking numbers without emailing anyone.
Sizes and colours kept straight, and returns checked back in.
Glass, ceramics and candles packed to arrive in one piece.
Cosmetics, skincare and supplements, stored in a controlled-ambient warehouse.
Packed flat and protected, so corners arrive sharp.
Handled by the team that has carried the Investec Cape Town Art Fair four years running.
Your boxes, tissue and inserts on every order, so the unboxing still feels like you.
You hear the same day, with photos of the affected units.
Quarantined, so it can’t be picked for an order by mistake.
Return to supplier, relabel or dispose. We wait for your instruction.
The goods-in report records it, for your supplier or your insurer.
Free guide
An honest 2-page guide covering pricing transparency, lock-in clauses, stock accuracy, returns, customs, and the questions most merchants forget to ask until after they've signed.
1What does 3PL fulfilment actually cost — in full?
Ask for a full written rate card before you commit. You need: the monthly service fee and what it buys, the per-pallet storage rate, the per-order pick and pack rate, the per-item rate for multi-line orders, intake fees on receiving new stock, and how courier charges are billed. If the provider cannot give you a written rate card within 24 hours, that is your answer.
2Is there a lock-in contract, and what does the exit look like?
Ask for the minimum term, the notice period to terminate, and what happens to your stock if you leave. Month-to-month with 30 days' notice is the standard for e-commerce 3PLs. Watch for auto-renewing annual contracts, termination fees, and stock release fees charged on exit.
3How are pricing changes notified and applied?
Rates change. Ask: how much notice will you receive before a rate increase, and can you exit if you disagree with the new rate? A provider that can change prices with 7 days' notice and no exit right is a pricing risk to your margin structure.
4What is your stock accuracy rate, and who pays when you get it wrong?
Industry standard for picking accuracy is above 99%. Ask what theirs is and how they measure it. Then ask who covers the cost of a wrong pick: the replacement unit, the reshipping cost, and any customer refund. A 3PL that fixes mistakes at their own cost is taking the standard seriously.
5How do you handle returns?
Ask for the full returns flow: how does a return arrive, who receives and inspects it, on what criteria is it restocked vs quarantined vs disposed of, and how quickly does it appear as available stock again? Ask whether returns handling is included in the pick and pack rate or billed separately per return.
6Do you handle imported stock — and can you clear customs too?
Most fulfilment houses receive stock after it clears customs. A 3PL that is also a licensed clearing agent can clear the import and move goods directly to shelf under one job number. This removes a handoff, speeds stock availability, and gives you one point of contact from port to customer.
7Which couriers do you integrate with, and who owns the carrier account?
If the 3PL puts all your shipments through their own carrier account, you cannot see or negotiate rates directly, and switching 3PLs means losing the carrier relationship. Ask whether you can bring your own carrier accounts, and whether you have visibility of actual courier charges line by line.
8Which e-commerce platforms do you actually integrate with right now?
Ask for a live integration list — not a roadmap. Shopify and WooCommerce are table stakes. Takealot, Etsy, and Amazon integrations are more selective. Ask how the integration works (API sync or manual CSV?), who sets it up, and what error-handling looks like when an order fails to sync.
9What stock reporting do I get, and how often?
At minimum you need daily stock-on-hand, weekly order dispatch confirmation, and monthly billing reconciliation. Ask whether reporting is automated or manual, and whether you can query stock levels yourself at any time without raising a ticket.
10What insurance covers my stock while it is in your warehouse?
Your stock is the 3PL's responsibility while in their custody. Ask whether they hold goods-in-storage insurance, what the per-item and aggregate limits are, and whether you need to declare high-value SKUs separately. Ask what the claims process looks like and who initiates it.
11What does onboarding actually look like, and how long does it take?
A well-run 3PL can onboard a new merchant in 5-10 business days given complete stock and SKU data. Ask what you need to provide, who does the setup work, and what the go-live criteria are. If onboarding is described vaguely, expect delays and a rocky start.
12What happens to my stock if I need to leave?
Before you sign, understand the off-ramp. How much notice is required? Who pays the labour to pick and palletise your stock for collection? What is the timeline from notice to stock-out? A provider that makes exit difficult is using your stock as leverage.
Your platform, monthly orders and SKU count are enough to start. We reply within 4 business hours with a rate card for your volumes.
Don’t have it all? Send what you have and we’ll ask for the rest.
Shopify, WooCommerce, Takealot — we plug into your store and dispatch from Cape Town.
From R2,000 a month for up to 50 orders, plus R15 per order picked and packed and storage from R250 per pallet a month. Prices include VAT. Use the estimator on this page for your own numbers.
Send us your platform, monthly orders and number of products on WhatsApp (+27 72 312 3034) or through the form on this page. We reply within 4 business hours. Once you’re set up, deliver your stock to our Woodstock warehouse. It is ready to sell within 48 hours of arrival.
No. It’s month-to-month with 30 days’ notice.
No. There are no minimum volumes and no setup fees. Your monthly service fee follows the orders you actually ship, starting at R2,000 for up to 50 orders.
Orders in before 11am leave the same day.
Yes — Shopify, WooCommerce and Etsy connections are free.
Yes. Local orders go with 11 South African couriers, and international orders with FedEx and DHL. Courier is charged at the carrier’s rate plus 10%.
Returned parcels come back to our Woodstock warehouse, where we check them back in. Each return costs R30 plus the courier cost plus 10%.
Yes. We use your boxes, tissue and inserts on every order. If you’d rather use ours, standard packing materials are included in the pick-and-pack fee.
Our 1,200 m² warehouse is at Unit 12C, Nearby Industrial Park, 10 Railway Street, Woodstock, Cape Town.
A 3PL (third-party logistics provider) stores your stock, picks and packs your orders and delivers them to your customers, so you don’t need your own warehouse or packing team. JLog is a 3PL in Woodstock, Cape Town.