1. Who we are
This Privacy Policy explains how JetLog Pty Ltd (“JLog”, “we”, “us”, “our”) collects, uses, shares, and protects your personal information when you use our website (jlog.co.za), request a quote, use our logistics, customs, warehousing, and fulfilment services, or otherwise interact with us. We are committed to processing your personal information lawfully and transparently in accordance with the Protection of Personal Information Act, 2013 (“POPIA”).
Responsible party (POPIA):
- Legal entity: JetLog Pty Ltd
- Company registration: 2019/337341/07 (CIPC)
- Registered address: 5 Da Gama Street, Bellville, Western Cape, South Africa
- Operational address: Unit 12C, Nearby Industrial Park, 10 Railway Street, Woodstock, Cape Town, 7925
- Email: [email protected] | Telephone: 021 300 6099
2. Our Information Officer
In line with POPIA, JLog has designated an Information Officer who is responsible for ensuring our compliance with the Act and for handling any questions, requests, or complaints relating to your personal information.
- Information Officer: Gerrit Dyman (Managing Director)
- Contact: [email protected] | 021 300 6099
3. What personal information we collect
Depending on how you interact with us, we may collect the following categories of personal information:
3.1 Information you give us
- Contact and identity details: name, email address, telephone number, company name.
- Quote and shipment details: country of origin and destination, description of goods, HS tariff codes, declared or approximate shipment value, parcel dimensions and weights, and any notes you provide.
- Customs and clearance information: commercial invoices, packing lists, importer/exporter details, and other documentation required to clear or move your shipment.
- Account and correspondence: information you provide when you contact us, request support, or correspond with our team.
3.2 Information we collect automatically
- Website usage data: pages visited, referring source, approximate location, device and browser information, collected through cookies and analytics tools.
- Attribution data: a cookie that records how you found us, used to understand which channels bring enquiries.
JLog does not collect ID numbers, passport numbers, or financial/bank account details.
4. How and why we use your personal information
We process your personal information for the following purposes, each with a lawful basis under POPIA:
- To prepare quotes and duty estimates you request (necessary to take steps at your request before entering a contract).
- To provide our logistics, customs clearance, warehousing, and fulfilment services (performance of our contract with you).
- To comply with customs, tax, and other legal obligations, including submissions to the South African Revenue Service (SARS) (compliance with a legal obligation).
- To communicate with you about your enquiry, shipment, or account (legitimate interest / contract).
- To improve our website and services, and understand how enquiries reach us (legitimate interest).
- To send you service updates or, where you have consented, marketing communications (consent / existing-customer exception).
5. Consent
Where we rely on your consent (for example, when you submit the duty-estimate or quote form on our website, or opt in to marketing), you give that consent voluntarily and may withdraw it at any time by contacting [email protected]. Withdrawing consent will not affect processing we are legally required or contractually entitled to carry out.
6. Who we share your personal information with
We do not sell your personal information. We share it only where necessary to deliver our services, comply with the law, or operate our business. Our service providers (“operators” under POPIA) process personal information on our behalf and under our instruction, and are required to protect it. These include:
- Couriers and carriers used to move your shipments, including FedEx, DHL, and Bob Go.
- The South African Revenue Service (SARS) and other regulatory authorities, where required for customs clearance and legal compliance.
- Our platform and website hosting providers (Railway and Xneelo).
- Our email delivery provider (Resend), used to send quotes, notifications, and correspondence.
- Vehicle and shipment tracking (Cartrack) and live-chat support (tawk.to) on our website.
- Analytics tools (Google) that help us understand and improve our website and services.
7. Cross-border transfers of personal information
Because we provide international logistics and customs services, and because some of our technology providers operate outside South Africa, your personal information may be transferred to, stored in, or accessed from countries other than South Africa. Where we transfer personal information across borders, we do so only where POPIA permits — for example where the recipient is subject to laws or agreements that provide adequate protection, where the transfer is necessary to perform our contract with you (such as delivering an international shipment), or where you have consented.
8. How long we keep your personal information
We keep personal information only for as long as necessary for the purposes described in this policy, or as required by law:
- Customs and shipment records: retained for at least five (5) years, in line with South African customs record-keeping requirements under the Customs and Excise Act, 1964.
- Quote, enquiry, and lead information: retained for up to five (5) years, aligned with our customs record-keeping period, after which it is deleted or de-identified unless you have an ongoing relationship with us.
- Website and analytics data: retained for the period set by our analytics tools.
9. Your rights
Under POPIA, you have the right to:
- Be notified that we are collecting your personal information, and when it has been accessed without authorisation.
- Request access to the personal information we hold about you.
- Request that we correct or delete personal information that is inaccurate, irrelevant, excessive, out of date, or unlawfully obtained.
- Object, on reasonable grounds, to the processing of your personal information.
- Object to the use of your personal information for direct marketing by electronic communication.
- Not be subject to a decision based solely on automated processing that affects you legally or substantially.
- Lodge a complaint with the Information Regulator (details below).
To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable time, and within the timelines set by POPIA. We may need to verify your identity before acting on a request.
10. How we protect your personal information
We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, and misuse — including access controls, secure hosting, encrypted connections, and limiting access to those who need it. While we work hard to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
If a security compromise affecting your personal information occurs, we will notify the Information Regulator and, where required, affected individuals as soon as reasonably possible.
11. Cookies
Our website uses cookies to make the site work, understand how it is used, and measure how enquiries reach us. You can control cookies through your browser settings. Disabling some cookies may affect how the website functions.
12. Children’s information
Our services are directed at businesses and adults. We do not knowingly collect the personal information of children under 18. If you believe we have inadvertently collected a child’s information, please contact us so we can delete it.
13. Complaints and the Information Regulator
If you have a concern about how we handle your personal information, please contact our Information Officer first at [email protected] so we can try to resolve it. You also have the right to lodge a complaint with the Information Regulator of South Africa:
- Information Regulator (South Africa)
- Website: inforegulator.org.za
- Email (POPIA complaints): [email protected]
14. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the “Last updated” date shown at the top.
Last updated: June 2026 · JLog — Specialist 3PL & Customs Clearance Specialist, Cape Town