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E-commerce Logistics is Everything
That Happens After the Sale.

Most brands underestimate how much logistics costs them in time, money, and customer experience until they outsource it. JLog handles the entire chain — warehousing, pick and pack, dispatch, tracking, and returns — so you can focus on selling.

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The Full E-commerce Logistics Chain

E-commerce logistics is not just shipping. It’s a complete operation:

Stock Received Warehoused Inventory Managed Order Received Picked & Packed Dispatched Tracked Delivered Returns

JLog manages every single step. Most brands handle some internally (storage, packing, returns) and outsource others (shipping). This creates complexity, hidden costs, and customer experience gaps. We handle the complete chain from one location, with one account manager and transparent reporting.

What Sets JLog Apart in South African E-commerce Logistics

Most logistics providers treat all parcels the same. We specialise.

Specialist packing for fragile goods is our key differentiator. Ceramics, art prints, glassware, homeware, lifestyle products — these are exactly the goods that standard logistics damage. Standard couriers throw everything in a box and hope for the best. We pack properly: tissue, bubble wrap, air pillows, custom inserts, right-sized boxes.

Dramatically Lower Breakage

Proper packing means fewer damaged goods, fewer returns, fewer refunds. Your margins improve and customers are happier.

Better Customer Reviews

Unboxing is part of your brand. When a customer opens a well-packed parcel, they notice. Five-star reviews drive repeat purchases.

Dedicated Account Manager

You get a real person at JLog who knows your products, understands your business, and handles your peaks. Not a chatbot. Not a ticket queue. A person.

One Point of Contact

Warehouse, pick and pack, returns, courier coordination, reporting — all managed by one team. Simplified communication. Faster problem resolution.

Domestic E-commerce Logistics

Based at 10 Railway Street, Woodstock, Cape Town. Covering South Africa.

  • Cape Town same-day: Orders picked before 11am ship same day. Perfect for emergency gifts or repeat customers.
  • Cape Town next-day: All other orders dispatched next morning. Local courier partners, tracked, insured.
  • National overnight: Provinces reached within 24 hours via established courier networks. Reliable, transparent pricing.

All shipments tracked in real time. Customers receive tracking notifications automatically.

International E-commerce Logistics

Air freight worldwide, except sanctioned destinations. Full compliance, door-to-door service.

  • Export customs clearance: We handle all documentation — commercial invoices, packing lists, HS code classification.
  • Landed cost calculation: We calculate import duties and taxes so customers know total cost before payment.
  • Major carrier partnerships: DHL, FedEx, UPS, and others depending on destination and speed.
  • Door-to-door tracking: International shipments tracked from JLog warehouse to customer’s door.

International orders dispatch within 2 business days with full documentation.

Technology and Integration

We integrate with your platform so logistics is transparent and automated.

  • Shopify integration: Direct API connection. Orders auto-sync. Tracking syncs back to your dashboard.
  • WooCommerce integration: API or plugin. Subscriptions, recurring orders, custom packing instructions — fully supported.
  • Real-time inventory: my.jlog.co.za shows current stock levels. Sync with your store to avoid overselling.
  • Order tracking: Customers see live tracking updates. Reduces “where is my order” emails.
  • Monthly reporting: Costs, volumes, fulfillment KPIs, shipping costs by destination. Data to inform your pricing and growth.

Industries We Serve

If your product is fragile, beautiful, or requires specialist handling, JLog is the right choice.

Homeware and décor brands
Art print publishers
Ceramics and craft makers
Fashion and accessories
Lifestyle and wellness brands
Collectibles and limited editions
Designer furniture and homewares
Artisan and handmade products

The Economics of E-commerce Logistics

Most brands think outsourcing is expensive. Let’s do the math.

Self-fulfilment costs:

  • Your time: 5-10 hours per week packing and shipping = R5,000-R10,000/month
  • Storage: Home or small warehouse = R1,000-R3,000/month minimum
  • Packaging materials: Boxes, tape, tissue, bubble wrap = R1-R5 per order
  • Breakage: 5-10% of orders damaged = significant margin loss
  • Returns: Processing, restocking, refunds = 2-5% of order value

JLog cost: Simple per-order fee plus shipping. Typically covers warehouse space, labour, and expertise. And dramatically lower breakage.

Most Shopify and WooCommerce brands find that outsourcing pays for itself within 90 days.

Frequently Asked Questions

What is e-commerce logistics?
E-commerce logistics is the complete operation that happens between a customer clicking ‘buy’ and receiving their order. It includes receiving stock, warehousing, inventory management, picking, packing, dispatch coordination, tracking, delivery, and returns handling. JLog manages all of it as a single integrated service.
Can JLog handle both local and international orders?
Yes. We manage Cape Town same-day and next-day delivery, national overnight shipping to all South African provinces, and international air freight worldwide, except sanctioned destinations — all from one fulfilment centre. You can mix local and international orders without any extra complexity.
What platforms do you integrate with?
Shopify, WooCommerce, custom APIs, and manual order entry. If your e-commerce platform can send order data, we can integrate. We handle all technical setup, testing, and ongoing support.
How is pricing structured?
We charge per-order fulfilment fees (picking and packing), monthly warehouse space rental, and shipping costs. Fulfilment runs on a 12-month partnership that auto-renews each year, so we can integrate your store properly and price below ad-hoc rates. We provide a custom quote based on your product type, monthly volumes, and dispatch mix (local vs international).
What is your SLA for dispatch?
Same-day dispatch for Cape Town orders received before 11am. National orders ship overnight. International orders dispatch within 2 business days after customs clearance. All shipments include tracking and real-time visibility.
Do you offer same-day dispatch?
Yes. Orders received before 11am are packed and dispatched same day via local couriers for Cape Town delivery. After 11am, orders are prioritised for next-day dispatch. This is ideal for urgent customer requests, emergency gifts, or repeat orders.

Ready to Outsource E-commerce Logistics?

Let’s talk about your business. We’ll review your products, order volumes, dispatch requirements, and growth plans. Then we’ll show you exactly how much time and money you’ll save by outsourcing to JLog.

Schedule a Consultation

Phone: 021 300 6099 | Address: 10 Railway Street, Woodstock, Cape Town

Ready to outsource fulfilment?

Send your store URL, monthly order volume and SKU count and we will reply within 4 business hours.

Get a fulfilment quote Book a 15-min call

Or call 021 300 6099 or email info@jlog.co.za.

JLog is a SARS-licensed customs clearing agent